Absolutely creepy! never been to the store, but received a call from the store saying that they noticed we were looking for a pellet stove on line ( about an hour earlier and did we have any questions etc.. my wife never went to their site, never put in any personal info. The only thing she did was click on a link at the stove manufacturer website inquiring on the nearest store that sold their products. I won't go to that store and will not buy that brand of stove. Harmon Stoves. Creepy, absolutely creepy!
I had an issue with the paint order (5 g.) that I received -no paint formula sticker or color sample on lid & ended up being the wrong color-. I returned to the store with the paint and had a great experience working with several people at ACE to correct the issue. They gave me the correct color mixture and back to work on my house I went. The paint counter worker (Thomas) & the co-owner (can't remember name) were super helpful, apologetic and fast acting to correct the issue. I have shopped here several times and will keep going back because of great staff/ownership like this. I have received friendly customer service every time shopping at this ACE Hardware.
Very well run store - great inventory including Craftsmen tools, great service, and even neat gift ideas. This place gives me good reason to avoid Lowes and Home Depot.
Went to have forklift propane tanks refilled; I refill them 2 to 3 times a week. Today four people were working, and no one knew how to fill the propane tank. Asked to see the manager he came out of his office yelling at me that I had to wait. Took me a half an hour to get my tanks refilled. The manager was a jerk. He should learn customer service skills.
Very friendly and knowledgeable staff. Always ready to help or show you where something is.
La Plata Hardware is a US Hardware Store based in La Plata, Maryland. La Plata Hardware is located at 6655 Crain Hwy, La Plata, MD 20646, USA.
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